CUSTOMER ASSISTANCE & FAQS

Help & Support

Everything you need to know about setting up FlowCash, offline management, Dropbox backup, and troubleshooting.

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Email Support

Direct assistance from our development team within 24 hours.

support.flowcash@icloud.com →
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Bug Reporting

Spotted an unexpected glitch? Let us know with your platform info.

Report a Bug →
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Feature Ideas

Have an idea or custom currency request? We build for our users.

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Knowledge Base & FAQs

SUPPORTS: MACOS · IOS · IPADOS · ANDROID · WINDOWS

01Getting Started

Q. Do I need to create an account or provide an email to use FlowCash?

No! FlowCash is 100% offline-first. When you install the app, you are immediately ready to add transactions, schedule bills, and organize your finances without mandatory sign-ups, passwords, or cloud logins.

Q. How do I change my currency and custom symbol?

Open Settings → Currency to browse from over 111+ pre-configured world currencies. You can also tap "+ Custom" to create your own currency symbol, specify prefix/suffix placement, and choose decimal precision.

Q. How do themes work (Dark, Light, Pink)?

Navigate to Settings → Appearance to toggle between Dark Mode, Crisp Light Mode, or the Pink Theme. The theme updates instantly across all charts, tables, and navigation docks.

02Offline Architecture & Dropbox Cloud Backup

Q. Where is my financial data stored?

All transaction ledgers, bank labels, and recurring bills are stored strictly on your physical device in sandboxed encrypted storage. We do not operate a centralized database server for your financial records.

Q. How does Dropbox Cloud Vault Sync work?

Under Settings → Cloud Backup & Sync, tap Sign in with Dropbox (1-Click). FlowCash connects directly to your personal Dropbox account and saves an encrypted backup (flowcash_cloud_vault.json) in your private app folder. You can set auto-sync frequency to Daily, Weekly, or Monthly, or hit Sync Now anytime.

03Financial Ledger & Multi-Bank Tracking

Q. Does FlowCash connect directly to my live bank login?

No. For maximum privacy and security, FlowCash does not require bank credentials or Open Banking aggregators. You add transactions manually with our fast Quick Add button (+) or import historical statements via CSV/Excel.

Q. How do bank filters and running balance work?

When creating transactions, assign them to a bank (e.g., Barclays, Lloyds, Monzo, HSBC, or Cash). In the Ledger screen, tap any bank tab at the top to filter records instantly and view the dynamic running balance for that specific account.

04Bills & Subscriptions Scheduler

Q. How do upcoming bill alerts work?

Under Bills, add your recurring expenses (rent, utilities, insurance, streaming subscriptions). FlowCash orders them chronologically and alerts you to pending bills due soon with red badge indicators.

Q. Can I sync bills to my Apple Calendar or Google Calendar?

Yes! Under Settings → Data Management, select Sync Bills to Calendar (.ics) to export standard calendar files compatible with Apple Calendar, Google Calendar, and Outlook.

05Data Export & Portability

Q. How can I export my transactions to Excel or spreadsheets?

Go to Settings → Data Management. Tap Export to Excel (.xlsx) or Export to CSV (.csv) to generate clean, spreadsheet-ready financial reports with full debit/credit columns and category breakdowns.

Q. How do I wipe all my data?

In Settings, tap Wipe All Data & Reset. This permanently deletes all local transactions, budgets, and settings from your device.

06FlowCash PRO Upgrade & Universal Purchase

Q. What does FlowCash PRO include?

FlowCash PRO unlocks advanced features including unlimited custom bank accounts, automated Dropbox sync schedules, Excel/CSV spreadsheet export, and calendar syncing.

Q. Does my subscription work across all my Apple devices?

Yes! FlowCash supports Apple Universal Purchase. If you upgrade on iPhone, your PRO entitlement automatically syncs across your iPad and Mac using your Apple ID.

Q. How do I restore a previous purchase?

Open Settings and tap Restore Purchases. FlowCash will automatically verify your App Store or Google Play receipt and reactivate your PRO status.

07Troubleshooting & Support

Q. How do I contact developer support?

Send an email directly to support.flowcash@icloud.com. Please mention your device model, operating system version, and a brief description of the issue so we can help you quickly!